Frequently Asked Questions
Professional Gifts and Awards
How do I contact Simon Pearce’s Professional Gifts and Awards Team?
We are excited to hear from you! Please call 888-774-5277 Monday –Friday 8:30am – 5:00pm E.T. or email us at: [email protected]
Where can I find a complete listing of your professional gift and award items?
Please download our corporate catalog to view all of our available gifts and awards.
Will I get a discount for a large order?
We do offer discounts on larger orders depending on the item and the quantity needed. Please contact our support team at 888-774-5277 or email us at: [email protected] for additional information.
Can a company logo, employee name, or personal message be engraved on the gift/award?
Yes, almost all of our glass and pottery items can be engraved with a logo or message of your choice for a small fee.
Can the engraving be in different colors?
Our default engraving color is “white” but other colors are available. Please contact usfor more information.
Can I see what the engraving will look like before processing the order to ensure it is what I want?
Yes, we will request you “approve” a mock-up of the engraving artwork before we engrave your order to ensure it is exactly what you want.
Can the gifts and awards be individually gift boxed?
Yes, each gift/award can be individually gift boxed in our Simon Pearce box with ribbon at no additional cost.
Do you ship internationally?
Yes, we can ship anywhere in the world with your company’s own shipping account or with our Federal Express International account. International shipping charges vary significantly by country. Please call us at 888-774-5277 or email us at: [email protected] for more information.
Can I be invoiced for payment or do I have to pre-pay?
You can establish Net-30 day payment credit terms with us by applying for credit and providing valid credit references. We also accept credit card payments or pre-paying via check. For more information, please call us at 888-774-5277 or email us at: [email protected] for more information.
Are you able to create a glass or pottery item unique for my company?
We offer an Exclusive Custom Design program option. Minimum purchase is required. For more information please call us at 888-774-5277 or email us at: [email protected] for more information.