Product must be accompanied by original proof of purchase from Simon Pearce, in salable condition and in its original packaging.
WITH A SIMON PEARCE RECEIPT
All first-quality, non-discounted product that is in salable condition with original packaging:
Within 90 Days:
You may exchange the item or receive credit back to your original form of payment
If the item was a gift, you can exchange the item or receive a gift card
Gift card and merchandise credit purchases can be refunded by gift card only
Original shipping charges are nonrefundable. Customer is responsible for return shipping charges
Refund amount is inclusive of all discounts
WITHOUT A RECEIPT
You may exchange your first-quality, non-discounted item in salable condition with original packaging for its value on the day of the exchange
Customer is responsible for return shipping charges
Items purchased at third-party retailers must be returned/exchanged at original place of purchase
All second-quality, sale, discontinued, personalized/engraved, custom, research, special order, gift-with-purchase items and chandeliers are considered final sale and are not eligible for refunds, exchanges or price adjustments. Pendants, once installed, are final sale.
If your item is damaged during shipping, please call Customer Care at 800-777-5277. Damages from shipping must be reported within 30 days to be eligible for a replacement.