Customer Service




We care deeply about the health and well-being of our employees and our customers.

As a result of the pandemic, many of our retail stores remain closed — we will post store reopenings here: 

: Curbside pick up is now available.  

Quechee VT Flagship Store,  Windsor VT  Factory Store, Mountain Lake Park MD Factory Store, Hanover NH, Ardmore PA + Burlington VT: Open for in-store shopping by appointment only and curbside service is also available.

Portland ME: Open for curbside pickup + limited capacity shopping

Chestnut Hill MA: Open for curbside pickup only

Please explore our stores page for additional information on hours of operation and contact information.

Simon Pearce Restaurant + Bar: TAKE OUT Service at our restaurant is now available Wednesday-Sunday, between 4-8 pm. Orders can be placed between 2-7 pm. Read More

Customer Care is available Monday-Friday 9-5 to take your call, chat or email.

We recognize that although there is much uncertainty ahead, life’s milestones will still occur. Birthdays will need celebration; students will graduate and love stories will endure.  We hope you’ll continue to turn to us to honor those special moments.  

As ever, we will keep sharing photos, videos and stories to inspire the spaces you call home. Our makers will continue to hand make all of our glass and pottery using techniques created hundreds of years ago.

We invite you to shop with us online and on social media and we look forward to welcoming you back into our stores soon. We are committed to handcrafted excellence.

Be Well.

Your friends at Simon Pearce

Special note to our customers: all orders $250+ will not be charged for standard shipping until further notice. ·


Have A Question? We're Here To Help.


Monday – Friday: 9am-5:00pm EST
Saturday: Closed
Sunday: Closed

Call (800) 774-5277

Our customer care team is here to help. Have a question or feedback you'd like to share outside those hours? Email us at [email protected] and we'll respond as soon as we are back in the office.

Live Chat

Our customer care team is here to help answer your questions via live chat.


Our customer care team is available to assist you. Have a question outside of these hours? Send us an email at [email protected] and we'll respond as soon as we are back in the office.

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We’d love for you to join our community! Discover Simon Pearce by visiting our flagship store, restaurant and bar in Quechee Vermont or explore our additional retail locations throughout New England.

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