Customer Service




We care deeply about the health and well-being of our employees and our customers.

Please explore our stores page to find a location near you, and check out our COVID-19 information page to learn about current procedures and policies to help you plan your visit.

Our restaurant is open Wednesday through Sunday for lunch and dinner  — reservations are required. Takeout service is still available Wednesday - Sunday, between 4-8 pm. Learn more here.

Customer Care is available Monday-Friday 9-5 EST to take your call, chat or email.

We recognize that although there is much uncertainty ahead, life’s milestones will still occur. Birthdays will need celebration; students will graduate and love stories will endure.  We hope you’ll continue to turn to us to honor those special moments.  

As ever, we will keep sharing photos, videos and stories to inspire the spaces you call home. Our makers will continue to hand make all of our glass and pottery using techniques created hundreds of years ago.

We invite you to shop with us online and on social media and we look forward to welcoming you back into our stores soon. We are committed to handcrafted excellence.

Be Well.

Your friends at Simon Pearce



Have A Question? We're Here To Help.


Monday – Friday: 9am-5:00pm EST
Saturday + Sunday: Closed

Call (800) 774-5277

Our customer care team is here to help. Have a question or feedback you'd like to share outside those hours? Email us at [email protected] and we'll respond as soon as we are back in the office.

Live Chat

Our customer care team is here to help answer your questions via live chat.


Our customer care team is available to assist you. Have a question outside of these hours? Send us an email at [email protected] and we'll respond as soon as we are back in the office.

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Discover Simon Pearce by visiting our flagship store, restaurant and bar in Quechee Vermont or explore our additional retail locations throughout New England.

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