Where can I find a Simon Pearce retail store?

You can find us at the following locations throughout the Northeast:
Greenwich, CT
Westport, CT
Boston, MA
Mountain Lake Park, MD
Hanover, NH
Quechee, VT
Windsor, VT

How do I care for my purchases? Are they dishwasher safe?

All our glassware is lead-free and safe to place in the dishwasher. Extreme changes in temperature may cause our glass to crack. Glass pieces with handles are particularly vulnerable. We suggest you not use glass in the microwave or place in the refrigerator or freezer to chill. Boiling hot liquids should never be poured into any handled glass. When pouring hot liquids into any other glass, place a metal spoon in the container before pouring. Intense heat may cause a candleholder to crack if the flame is allowed to burn below the rim.

All our pottery is lead-free and safe to place in the dishwasher or microwave. We do suggest you put baking dishes in a cold oven, rather than a preheated oven, when cooking or baking, allowing them to come to temperature as the oven warms.

All glass and pottery items are packed with proper-care instructions. Please read them carefully.

Why are there differences in the sizes of the same item?

Part of the allure of handmade pieces is that no two are identical. Many of our pieces are free blown or hand-thrown, so the sizes will not be exact. Therefore, the measurements given for all glass pieces and pottery designs are approximate.
 
What is the difference between first and second quality?

The nature of our handblown glass and pottery is such that each individually made item will have its own character and will contain minor imperfections and variations from piece to piece. All Simon Pearce glass and pottery must meet specific quality control standards for size, weight, height, and shape. It is then qualified to be sold as a first- or second-quality item. Second-quality items simply meet a slightly more relaxed standard but are equally as durable as our first-quality items. Seconds are not available for sale online. Second-quality glass and second-quality pottery are available in our Quechee and Windsor, Vermont, stores.

Do you ever discontinue a Simon Pearce item?

Simon Pearce may “retire” a piece, which means a particular size or design may be discontinued and removed from production. We strive to communicate the discontinuation of an item long before we deplete our inventory in order to provide sufficient time for our patrons to complete their collections or replace cherished items.

Do you provide gift wrapping?

Yes. We provide a Simon Pearce gift box, decorated with your choice of purple or white ribbon, and an enveloped note card, if you choose the gift-wrap option.

What if my purchase needs to arrive for a special occasion, like Mother’s Day or Christmas?

FedEx Ground delivery should arrive 7 to 10 business days from when we process the order, depending on your location. FedEx 2 Day orders placed before 11:00 am EST will arrive within two to three business days. FedEx Overnight orders placed before 11:00 am EST will arrive in one to two business days. We cannot guarantee next-day delivery. All FedEx Overnight orders placed after 11:00 am EST Friday and before 11:00 am EST Monday will not ship until Monday or Tuesday. We ship only Monday through Friday; we do not ship Saturday or Sunday. If it is important for your order to arrive at its destination by a certain date and you are unsure whether there is enough time, please contact Customer Care at 800 774 5277. We can explore your shipping options and timelines with you.

Do you provide international shipping?

We do ship internationally, however significant shipping, duties, and customs fees may apply.  Please contact our Customer Care Department at 800-774-5277 or customercare@simonpearce.com for orders you wish to have shipped outside of the United States.


What kind of browser do I need to make purchases at Simon Pearce?

To make purchases online from this site, you must have an SSL-enabled browser, such as Microsoft Internet Explorer, Firefox, Safari, or Chrome. We test our site on new versions of browsers and do our best to offer the best experience on the latest versions of all browsers and all platforms.

What are my payment options?

We accept Visa, MasterCard, American Express, and Discover.

When is my credit card charged?

We do not charge your credit/debit card until we ship your merchandise. However, we do request an authorization of funds at the time you submit your order. This authorization tells us there are funds available in your credit/debit account and may impact the availability of these funds for other purchases. If there are multiple items in your order and they ship at different times (due to item availability, etc.), this may result in more than one transaction posting to your credit/debit account; the sum of these transactions will not exceed the total amount confirmed for your order. 

Is my credit card information safe? Is your website secure?

We take the security of your personal information seriously. Our secure browser technology, SSL, ensures that no one outside of our professional billing staff will have access to your credit card information. As soon as we receive your order, it is transferred to a computer that cannot be accessed from the Internet. We do urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing your computer with someone else, are part of a network at your workplace, or are using a computer in a public place.

When I make a return visit to your site, will it recognize me?

Our web server automatically recognizes your domain name (not the email address) and records your browser and platform type, address of the site you came from before visiting us, and any terms you may have searched on to arrive at our site. We also record the pages you viewed on our site.

How do I change my password?

Click My Account in the top navigation.  You will be taken to the Account sign-in page.  Locate the "Forgot your Password" link and click on it.  You will be emailed a link to change your password.  If you are already signed-in, click on My Account.  In the left navigation, click on Edit Info.  You can then change your personal information, email interests and password.

How do I contact Simon Pearce for assistance?

Contact our Customer Care Team by emailing customercare@simonpearce.com or calling 800 774 5277. Customer Care hours are Monday–Friday, 9 am–7 pm EST. 
   
What is your privacy policy? Will you sell my name to other companies?

At Simon Pearce, we strongly believe that respecting and safeguarding your online privacy is our responsibility. Please visit our Privacy page for details on our privacy policy.

Tell me about corporate gift giving.

Please click on Special Markets to learn more.
 
How do I create a registry?

To create an online registry, go to Gift Registry click on Create a Registry, and complete the online form, making sure to include your email address and a password that you will remember. You may want to write down this password for future reference.

Simon Pearce will automatically send gifts to the address you request, so please be specific. Be sure to put in your co-registrant’s name so your guests may search for your registry by both names. Confirm the information when you are asked to do so.

Now you may add items to your registry, as many as you’d like, giving your guests plenty of options. Once you are finished adding items, you may email your registry information to your maid of honor or event coordinator and as many of your guests as you’d like.

When you are finished, be certain to select “save and log off” or your information may be lost.

If you experience difficulty, call our Customer Care Team at 800 774 5277.
 
How do I locate and purchase from a registry?

Go to Gift Registry, click on Find a Registry, and enter the first (optional) and last (required) name and the event date. You can do a search simply by entering the last name.

Once you see the names of the registrants you wish to view, simply click on the couple’s names, and the gift registry will be displayed. Click on individual items to view more about the product. You may add items to your cart by indicating the number you wish to purchase and selecting the “add to bag” option. The gift will be automatically shipped to the address specified by the registrants or to the location of your choice.

PLEASE BE SURE TO SELECT GIFT WRAP OPTION AND FILL IN THE GIFT TEXT MESSAGE AND CLICK SAVE.

You may also make other non-registry purchases during the same visit by clicking on “Continue Shopping” to leave the registry section.

What if I’ve registered for items that become discontinued or retired?

Occasionally at Simon Pearce, we find it necessary to retire or discontinue some items from production in order to revive our inventory and make room for new products.

We realize, however, that you may be registered for some of these pieces. If you wish to know whether you are registered for any retired items, you may email us at customercare@simonpearce.com or call us at 800 774 5277. Customer Care hours are Mon–Friday, 9 am–7 pm EST; Sat, 9 am–5 pm EST; and Sun, 12 pm–5 pm EST. An associate will gladly go over your registry with you.

Please let us know if there is anything further that we can do to assist you with your registry.

How do I remove myself from email and postal mailing lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us through email or postal mail, please let us know by sending an email to customercare@simonpearce.com or by calling 800 774 5277. Customer Care hours are Mon–Friday, 9 am–7 pm EST; Sat, 9 am–5 pm EST; and Sun, 12 pm–5 pm EST. We will remove your email address promptly. If you wish us to remove your mailing address as well, please include the address in the body of your email. All our marketing emails also contain a "manage preferences"  and an "unsubscribe" link at the bottom, in accordance with the CAN-SPAM Act.

Please note, when you make a purchase, we will send you emails to confirm your order and its shipment. We may also need to contact you via phone or email, if we have questions regarding your order.

Where do your home accents come from?

Our priority is to always work with local and domestic partners.  Though not all of our home accessory products are made in the United States, Simon Pearce is very selective in choosing our foreign business partners.   When possible, we develop relationships with vendors that help growing communities, woman, tribes, and towns in developing nations throughout the world.   We enjoy assisting them with their causes and it allows us the opportunity to provide our customers with original, high quality, hand crafted products that are not available in many places.